Medical transcription outsourcing: Improves turnaround time and report accuracy

Outsourcing medical transcription has numerous benefits like reduction in the cost per line of transcription, shortening the accounts receivables cycle, decreasing management expenses and improving utilization of resources that otherwise would have been utilized for medical transcription. But the main benefit of outsourcing medical transcription is that of increasing the accuracy of medical reports and decreasing turnaround time.

How does outsourcing medical transcription affect the accuracy of medical reports?

• Core business: Medical transcription is the core business of the medical transcription service provider. This helps improve the accuracy level of the finished transcripts because all the resources of the medical transcription service provider are focused towards medical transcription unlike healthcare facilities whose core business is that of providing quality healthcare and medical transcription is just a support service.

• Superior recruiting and training: The accuracy of the finished transcripts is totally dependent on the caliber of medical transcriptionists. A medical transcription service provider would have a process by which the best talent in the business would constantly be recruited and trained. The medical transcriptionists would not only be trained in the process of general medical transcription, they would also be given specialist training enabling them to become domain experts. This ensures accuracy of the finished transcripts from the very beginning.

• Multilevel quality checks: A medical transcription service provider would have several levels of quality checks in place to ensure accuracy of the final transcripts. This would mean that the medical record would be subjected to quality checks by several sets of qualified “eyes and ears” to make sure that errors are minimized.

How does outsourcing medical transcription affect the turnaround time of finished transcripts?

• Large pool of qualified medical transcriptionists: A medical transcription service provider would have a large pool of trained and qualified personnel who would be able to cope with the varying requirements of healthcare facilities. This would ensure that the turnaround time guarantee is met with in spite of factors like shift changes, absenteeism, weekend & holiday transcription requirements.

• Use of technology: A professional medical transcription service provider would use advanced technology to meet both the turnaround time and security requirements. This would mean that the healthcare facility could benefit from this technology through improved turnaround time and security without having to make any additional investments.

It can be seen that by outsourcing medical transcription to a professionally managed medical transcription service provider a healthcare facility can benefit not only in terms of cost saving but also through increased accuracy and reduced turnaround time.

TransDyne is a professional medical transcription service provider that guarantees an accuracy level of above 99%. TransDyne focuses on the recruitment of quality medical transcriptionists and provides them with specialty training enabling them to provide quality transcription from the very beginning. TransDyne ensures accuracy by adopting a four level quality check of medical transcriptionist, language proofreader, unit in charge and finally by the Quality Assurance (QA) team which tries to minimize errors before returning the finished reports

TransDyne assures a turnaround time of 24 hours from the time of receipt of the audio. STAT reports have a turnaround time of 4-12 hours. TransDyne offers fast medical transcription and maintains their turnaround time by maintaining a large pool medical transcriptionists who are trained to their stringent standards. TransDyne has a technologically advanced system that has features like automatic uploads and downloads. These features enable the audio files to be uploaded automatically for transcription and also enable the finished transcripts to be made available automatically, improving turnaround time.

To avail quality medical transcription services from TransDyne, click here.

Medical transcription: Outsourcing the right way!

Outsourcing medical transcription need not be a traumatic and difficult process. The transition to outsourcing can be made easy by the simple process of matching the needs of the healthcare facility to the services provided by the medical transcription service provider.

When it comes to any service there are certain common factors that are absolutely vital. The same criteria can be applied to outsourcing medical transcription services. Normally any service is evaluated based on the following:

• Quality: In case of medical transcription quality of service denoted the accuracy of the transcribed document in comparison to the audio records
• Speed: The speed of service in case of medical transcription refers to the turnaround time. The turnaround time required can vary according to the type of services provided by the healthcare facility
• Consistency: Consistency of service with reference to medical transcription refers to the ability of the medical transcription service provider to provide consistent service no matter what the volumes.
• Convenience: Convenience in medical transcription services refers to the technology used. As time is a sparse commodity for healthcare professionals, the technology used for medical transcription should be easy to use without compromising the utility.
• Flexibility: Flexibility of services in medical transcription refers to both the volumes as well as the modes of dictation.
• Safety: Safety in medical transcription services refers to the security of confidential patient data at all stages of transcription. For medical transcription services to provide the requisite security care has to be taken to secure people, processes and technology.
• Location of service: Location of service has lost all importance in this digital era. Medical transcription services can be availed from any location as long as the services meet all standards of accuracy, turnaround time, reasonable costs and security.
• Investment: Availing services like medical transcription could mean additional investment in certain equipment. Care has to be taken to choose a service provider who can start the services with minimum investment.
• Cost saving: One of the main benefits that a healthcare facility hopes to have from outsourcing medical transcription is that of enormous cost saving. Pricing has to be studied based on the parameters to make sure that there are no hidden costs

Once a medical transcription service provider has been evaluated on the following criteria the next stage would involve:

• Check references: This will provide an additional assurance on the capabilities of the medical transcription service provider to deliver the services as promised.
• Avail free trial: Availing a free trial period for the services will help healthcare facility experience the service firsthand.
• Check channels for communication: Any service needs to be backed up by good channels for communication so that any doubts that arise can be clarified instantly.

TransDyne is a medical transcription service provider having vast experience in medical transcription. TransDyne provides medical transcription with an accuracy level of above 99%, a turnaround time of 24 hours and an option for 4-12 hours for STAT reports, at fair and reasonable prices, through secure channels, all these services are provided with technology that is advanced but easy to use.

TransDyne proudly displays the success stories of some their clients on their website, offers a free trial period for availing their services and has open channels for communication enabling their customers to be in touch with them all the time.

To avail superb medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Quality services

What makes the quality of a service great?

When the needs that lead to the purchase decision are fulfilled with the right service, with the desired quality, within the desired parameters, within the desired timeframe, with ease and with reasonable prices, it would be considered to be of the great quality.

When it comes to a service like medical transcription, which is a critical part of the total healthcare process, the components of great quality would be defined as:

• Accuracy: Accuracy in medical transcription refers to the integrity of the data in the text report in comparison to the audio recording. Accuracy is one of the most important criteria while assessing medical transcription services as the data in the medical record forms the basis of patient records, future treatment, referrals and in case of litigation.

• Turnaround time: Apart from the accuracy of the data recorded, the turnaround time of the reports is important for the ability to provide quality care. Having the right information at the right time can help improve the quality of care and accelerate the receivables cycle.

• Security of data: The information collected during the patient-healthcare professional encounter is private and confidential. It is important to protect the confidentiality of the data during transmission, as this data is vulnerable to misuse.

• Right technology: Technology plays an important role in both protecting the confidentiality of the data as well as the turnaround time. Not only this, technology also plays a major role in providing busy and time-starved healthcare professionals ease of use allowing them to make optimum use of their time.

• Reasonable prices: Though medical transcription is critical to the provision of quality care and the acceleration of the receivables cycle, it does not directly contribute to the income, therefore the cost per line of transcription should be fair and reasonable.

• Flexibility: For medical transcription services to be great, the service has to have the flexibility to adjust and provide services as per the needs of the healthcare facility. Special requirements like reports in specific formats, holiday & weekend transcription, STAT reports etc. need to be accommodated.

  What are the factors that help achieve quality medical transcription?

  
  

  • The right people: The quality of medical transcription is totally dependent on the quality of medical transcriptionists. Quality of medical transcriptionists is again dependent on the recruitment and training methods used by the medical transcription service provider. Care has to be taken to have a foolproof selection process and medical transcriptionists have to be trained in specific specialties instead of generic training. This helps them become domain experts who can produce quality work within specified turnaround time from the very beginning.

  • The right process: To achieve quality medical transcription, there needs to be a process in place, which will ensure that the data is captured accurately and errors are minimized. Moreover having the right process also ensures that turnaround time is met and security of data is not compromised.

  • The right technology: Technology plays varied roles like:

    1. Easy and flexible modes of dictation
    2. Easy & automatic uploads and downloads
    3. Help secure the data during transmission with features like encryption, firewalls etc
    4. Powerful archival facility
    5. HL7 transmission for easy transition to EMR/EHR

       • The right customer support: The process of outsourcing medical transcription can be easy and simple when backed up by the right kind of customer support, which actively finds out the specific requirements of the healthcare facility and tailors the solutions accordingly. Even after the services have begun, a good customer support system in place can iron out any hiccups and solve minor issues immediately.

       TransDyne provides flexible and quality medical transcription services with an assured accuracy level of above 99%, guaranteed turnaround time of 24 hours and an option of 4-12 hours for STAT reports, through secure channels, at reasonable prices and with technology that is advanced but easy to use. TransDyne has the right people, the right process, the right technology and the right customer support to provide quality medical transcription.

       
       

       To avail outsourced medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Cost benefit analysis.

Any business decision needs a good look at the options available and a detailed cost-benefit analysis to be successful and profitable. A healthcare facility faces numerous decisions to be made on a daily basis. Some of these are pertaining to the core business and some are towards services that support the core business. Generally these additional services do not directly contribute to the bottom line, but play an important role in the acceleration or slowing down of the revenue flow.

One such service is medical transcription, it does not directly contribute to the income stream of the healthcare facility, but efficient medical transcription can accelerate the receivables cycle and reduce costs. Therefore it is important to analyze the costs and benefits of in-house medical transcription versus the costs and benefits of outsourcing medical transcription.

Cost benefit analysis for in-house medical transcription:

Costs of in-house medical transcription	Benefits of in-house medical transcription
Salaries of medical transcriptionists Real estate costs Management expenses Cost of utilities Cost of in-house information technology (IT) Cost of overflow medical transcription Costs incurred due to delay in medical transcription. Cost of equipment Cost of training Consumables	Single level of communication Familiarity of the medical transcriptionists with the healthcare professionals. Security

It can be seen from the above table that in-house medical transcription has hidden costs that dilute focus from the core business. And being dependent on in-house transcriptionists can create additional hassles for weekend and holiday medical transcription requirements. Any delay in medical transcription can in turn can affect both the quality of care and the receivables cycle.

Cost benefit analysis for outsourced medical transcription:

Cost of outsourced medical transcription

Benefits of outsourced medical transcription

Cost of sourcing the right service provider, like the evaluation process and travel Cost per line of transcription Minor expenses for upgrading the healthcare facility systems to work in tandem with the service provider’s systems

Cost of transcription is restricted to the cost per line of transcription Holiday and weekend requirements are covered automatically Guaranteed turnaround time Accuracy of above 99% Security measures as regards to technology, processes and manpower are taken care of by the service provider during the medical transcription process. There are added benefits like freeing up of resources like real estate, management and utilities Training of medical transcriptionists are undertaken to cover the specialties of the healthcare professionals. Automatic integration with the EMR/EHR systems is the possible. Flexible and familiar modes of dictation can be retained Information Technology needs is taken care of by the service provider.

Outsourcing medical transcription can help the healthcare facility in saving cost per line of transcription, quickening the receivables cycle, providing quality health care and freeing up of important resources, which can then be used of other purposes. However to avail all the benefits of outsourced medical transcription it is important to have a careful process of qualification and evaluation. The payoff from the lengthy selection process would have long-term benefits.

Outsourcing to a company like TransDyne, a leader in the medical transcription industry provides numerous benefits like medical transcription services with 99% accuracy, a guaranteed turnaround time of 24 hours with an option of 4-12 hours for STAT reports, technology that is advanced but easy to use and transcription through secure channels to ensure HIPAA compliance.

To avail superb medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Helps reduce information technology burden of the healthcare facility

The success of any organization lies in being able to concentrate on the core business and outsource all other activities that are not part of the core business. The core business of a healthcare facility is that of providing quality healthcare. All other activities are support functions. They play an important role in achieving the core objective, but may not be part of the core competency of the healthcare facility. One such activity is medical transcription. Medical transcription is the process of documenting the patient-healthcare professional encounter.

What is the importance of medical transcription in the healthcare process?

Medical transcription plays an important part in the following:

• Patient treatment
• Permanent Patient records
• Referrals to other doctors
• Evidence in case of malpractice suits
• Coding, billing and insurance claims
• Satisfaction of regulatory norms

  One can see that medical transcription plays a very important role in major areas of healthcare like quality of care, diagnosis and in the receivables cycle.

  
  

  What role does Information Technology (IT) play in Medical transcription?

  With the evolution of medical transcription from the manual to the virtual world, Information Technology plays a very important role at every stage of medical transcription like:

  
  

  • Collections of patient-healthcare professional encounter data.
  • Transmission of data to the medical transcriptionists
  • The transcription process
  • Transmission of transcribed files to the healthcare professionals
  • Archiving of files for future reference
  • Integration with EMR systems.

    The whole process of medical transcription needs Information technology at every stage to make the process quicker and secure. Executing medical transcription in-house would require that the healthcare facility have massive investment in Information technology to enable all these functions. It would involve investments in servers for uploading dictation, secure file transfer protocols to distribute work to and collect work from medical transcriptionists, distribution network for report distribution and powerful archiving to trace dictations, work-in-progress and finished transcripts.

    
    

    The simple step of outsourcing medical transcription needs to a technology savvy medical transcription service provider can eliminate the total burden of investment in Information technology towards medical transcription. These valuable resources could then be put to better use.

    
    

    TransDyne a leading name in medical transcription believes that technology needs to be advanced so that the service provided is of the best standard, but should be simple to enable ease of use for healthcare professionals.

    
    

    Some of the features of the software and tools used by TransDyne are as follows:

    
    

    Smart upload: TransDyne offers doctors the choice of using modes of dictation they are already comfortable with. Then these files are uploaded to the servers to be made available for transcription. Smart upload enables transfer of dictation files from the healthcare facility’s server to TransDyne’s server by checking for new dictations at pre-fixed intervals.

    
    

    Web Delivery: TransDyne’s web delivery system tackles all issues related with tracking dictations, receiving documents and finding old files from the archives.

    
    

    Smart Delivery: Smart delivery is an automated program that addresses the automatic downloads, saving files and printing needs of a healthcare facility.

    
    

    HL7 integration: TransDyne can configure and send healthcare information as HL7 messages to the client’s EMR with no additional costs.

    
    

    By using the right technology TransDyne provides medical transcription with benefits like:

    
    

    Accuracy of above 99%

    Turnaround time of 24 hours with an option of 4-12 hours for STAT files.

    Secure channels for data transmission, ensuring HIPAA compliance.

    Fair and verifiable pricing

    
    

    To know more about the advantages of outsourcing medical transcription to TransDyne, click here

Medical transcription outsourcing: Helps make the organization structure leaner

Medical transcription is the process of creating records of the patient-healthcare professional encounter. It is a non-profit making but essential part of the healthcare process. It is considered to be one of the cost heads.

The aim of most healthcare facilities is to reduce the cost of medical transcription as much as possible. Outsourcing medical transcription helps reduce costs both directly and indirectly.

How does outsourcing medical transcription reduce direct costs?

Outsourcing medical transcription reduces direct costs by reducing the following cost heads:

• Reduce the cost of medical transcriptionist staff on the rolls: One of the main contributors to the cost of medical transcription in-house is the need to maintain the manpower to execute the work. Outsourcing medical transcription needs can bring down not only the salaries paid to the medical transcriptionist but also bring down other costs like taxes, benefits like insurance, down time when work is slow, overtime payments, the cost of weekend and holiday transcription etc.
• Bring down the cost per line of transcription: Outsourcing medical transcription ensures that the healthcare facility ends up paying very less per line of transcription due to benefits like economies of scale, lower cost of living at the outsourcing company location, and the benefits of best practices adopted by the service provider.
• Reduce the cost of medical transcription equipment: For medical transcription to be executed in-house the healthcare facility has to invest in medical transcription equipment like computers, servers, earphones, foot pedals etc. These expenses are eliminated with the outsourcing option.
  

  How does outsourcing medical transcription reduce indirect costs?

  Outsourcing medical transcription reduces indirect costs by reducing the following cost heads:

  
  

  • Reduce the cost of management resources: Managing medical transcription in-house would involve allocation of management staff for activities like recruitment, training, supervision of medical transcription work. By outsourcing medical transcription, management expenses towards managing medical transcription in-house would be dramatically reduced.
  • Reduce the cost of utilities: Utilities like power, water, stationery, consumables etc. add to the cost of medical transcription in-house. Outsourcing medical transcription would eliminate all these costs.
  • Reduce the cost of real estate: Executing medical transcription in-house would mean allocating space for this purpose. This cost of real estate would add to the cost of transcription. Outsourcing medical transcription would totally eliminate this cost head.

  Outsourcing medical transcription needs would make the organization structure leaner by eliminating the need to maintain a huge staff on the rolls, while at the same time bringing down the cost of transcription dramatically. It allows the healthcare facility to take advantage of opportunity costs which would have been lost by allocating essential resources to in-house transcription like investments in capital equipment, space allocation, management resources etc.

  
  

  Outsourcing medical transcription to TransDyne helps not only eliminate direct and indirect costs of in-house transcription, it also offers advantages like:

  
  

  • Accuracy level of above 99%
  • Turnaround time of 24 hours, with an option of 4-12 hours turnaround time for STAT reports
  • Data transmission through secure, HIPAA compliant channels.
  • Technology that enables easy uploads and downloads, and offers powerful archival facilities.
  • Familiar and flexible modes of dictation.
  • HL7 integration, which allows for interface with EMR systems.

  
  

  To avail advantages of outsourcing medical transcription to TransDyne, click here

  
  

  
  

  
  

  
  

  
  

  
  

Medical transcription: The decision making process for outsourcing

There are several reasons to outsource medical transcription; one of the main reasons is to reduce the burden of non-healthcare related work for everybody involved in the running of the healthcare facility.

The decision making process becomes comparatively difficult when the purchase decision involves availing services rather than a tangible physical product. But is the process of evaluation so different?

What are the usual criteria for evaluation for any major purchase and how does it apply while evaluating medical transcription?

• Quality: Quality is perhaps the most important aspect that is evaluated during the purchase process. This becomes very critical while evaluating services as important as medical transcription.

• Quantity: This criterion covers two aspects. The quantity that is required and whether the required quantity can be supplied. Again this aspect is vital to a healthcare facility, as in this case the required quantity cannot be predicted and the medical transcription service provider has to be able to cope with varying needs.

• Right price: Apart from quality and quantity, getting the right price is very important. In case of a healthcare facility looking to outsource medical transcription needs, cost is perhaps the main driver for the outsourcing decision.

• Reliability: In any purchase decision the product/service needs to be reliable. This could mean that the company providing the product/ service should be well established and have the right technology and the right processes in place to provide reliable services.

• Safety: Safety features of the product need to be evaluated before making the final decision. In case of a healthcare facility maintaining safety or security of confidential patient information is mandatory.

• Guarantee: Guarantee for the performance of the product again plays a very important role in the buying decision. In case of a service like medical transcription the guarantee could be both for turnaround time as well the accuracy levels.

• Ease of use: Nobody likes to buy a product that is difficult to use. This applies very much to a healthcare facility looking to outsource medical transcription. Using this service should be made as easy as possible without affecting the security and performance features.

• Robust technology: Technology plays a major role in most products/ services. Technology needs to be robust and consistent to ensure the continuity of services.

• After sales service: This is an oft-ignored factor, which turns out to be a glitch after one has availed of products/services. Continued customer care is a vital factor for smooth transition to outsourced medical transcription.

• Track record: A good track record/reputation of the company with customers who have purchased the products or availed of the services can provide an additional comfort level.

• Well-developed web site: A well developed website could pretty much cover all these factors. When a healthcare facility looks for options to outsource medical transcription, a well-developed web site can cover all these points and also provide additional information regarding the benefits of availing the services from the service provider.

It can be seen that any purchasing decision tends to follow the same procedure, in case of outsourcing services only the evaluation criteria differs. Medical transcription is a critical function for a healthcare facility and it affects both profitability and the core business of providing quality healthcare. Care should be taken to select a company, which fulfils all these criteria.

TransDyne is leading provider of medical transcription, given below is the analysis that shows that TransDyne more than fulfills all the above criteria:

• Quality: TransDyne offers transcription with an accuracy level of above 99%.

• Quantity: TransDyne has a large pool of qualified and well-trained medical transcriptionists, who can deal with varying volumes of transcription without compromising quality or turnaround time.

• Right price: TransDyne offers medical transcription at reasonable and fair prices using transparent billing method

• Reliability: TransDyne medical transcription service is reliable and consistent. It covers even holiday and weekend requirements.

• Safety: Security of data is ensured at TransDyne by the use of right technology, right process and right infrastructure. TransDyne has educated its’ team on HIPAA regulations to ensure total confidentiality.

• Guarantee: TransDyne offers a guaranteed turnaround time of 24 hours, with an option of 4-12 hours turnaround time for STAT reports. Accuracy levels are guaranteed at 99%

• Ease of use: TransDyne believes that technology should be advanced, but easy to use. That is why it offers flexible modes of dictation, easy upload and web delivery systems that require minimum or no training.

• Robust technology: TransDyne uses robust technology like 128-bit data encryption, multi-tiered application architecture, design level security safeguards, firewall protected networks etc.

• After sales service: TransDyne is available to its customers 24/7 to provide support.

• Track record: TransDyne has an excellent track record of their performance with healthcare facilities of all types. The testimonials of some of these success stories are available at their web site.

• Well-developed web site: TransDyne has a web site, which offers comprehensive information about the company, services and methodology etc.

To avail superior medical transcription services from TransDyne, click here.