Medical transcription: Availing outsourced services

Medical transcription is a service; thereby the usual criteria of evaluation for making a purchase are not sufficient. Usually a purchase decision would involve evaluating criteria like Product/service, price, channels of availability and the promotional offers available along with purchase. Let us evaluate how they apply to availing medical transcription services:

• Service: In case of services like medical transcription the dimensions of the service would be defined by:

1. Flexibility of service: TransDyne offers medical transcription solutions that are tailor made to suit the need of every healthcare facility, be it a single doctor practice or a huge hospital offering numerous specialties.

2. Security of the service: TransDyne realizes that the security of confidential patient information is an important aspect of medical transcription services. Measures are taken to ensure that processes, people and infrastructure are HIPAA compliant.

3. Turnaround time of the service: TransDyne understands that medical transcription is a critical service both for providing quality care as well as speeding up the receivables cycle, that is why TransDyne offers a guaranteed turnaround time of 24 hours, with an option of 4-12 hours for STAT reports.

• Price: Defining the price of services is a really tricky issue and would involve defining the measurement parameters of service. In case of medical transcription it the measurement parameters for the service could be defined in terms of:

1. Minute
2. Page
3. Report
4. Gross lines
5. Character line
6. Visible black character

TransDyne uses the character line method of billing, which ensures that the healthcare facility gets a fair and reasonable price for the services rendered.

• Channels of availability: In case of a service like medical transcription this would mean sources providing transcription like in-house employees, independent contractors, or a medical transcription service provider

TransDyne is professional medical transcription service provider that specializes in providing medical transcription services.

• Promotion: Promotional offers that add to medical transcription services like free recorders etc. also affect the purchase decision

TransDyne offers promotional offers from time to time, which are extremely attractive and add value to the service provided.

The above criteria are generally considered adequate for the purchase decision involving a physical product. However while evaluating a service like medical transcription further assessment is needed based on the following criteria:

• Process: The quality of medical transcription service also needs to be assessed on the basis of the process used for providing the service. In case of medical transcription it could involve assessing the process on the basis of:

1. Quality process: TransDyne ensures quality by adopting a four level quality check of medical transcriptionist, language proofreader, unit in charge and finally by our Quality Assurance (QA) team which tries to minimize errors before returning the finished reports.

2. Security measures taken to ensure HIPAA compliance: TransDyne ensures Data security of Medical Transcription by incorporating security measures like 128-bit data encryption, multi-tiered application architecture, design level security, safeguards, firewall protected networks, sterilized e-mail servers, denial of access procedure and multi modal alerts.

• People: In any service, and particularly a service as crucial as medical transcription, the quality of the people providing the service play a very important part in the quality of service. Evaluating the people involved in the service of medical transcription can be done by evaluating:

1. Training methods: TransDyne goes through a rigorous process of selection to recruit the best talent. Then the medical transcriptionists are trained on one or two areas of specialty ensuring that they are domain experts. This ensures the quality and turnaround time are maintained at the highest levels.
2. Whether transcription is done in-house or through other means: TransDyne believes in executing all the medical transcription work in-house.

• Physical evidence: There is no better method of assessing a service than by experiencing a sample of the service before signing the contract.

TransDyne offers a free trial of their services for a limited time period.

In order to make the right decision regarding medical transcription services and to know more about TransDyne advantages, click here