Medical transcription outsourcing: Providing trustworthy services

Medical transcription has been an integral part of healthcare services by faithfully creating patient records transcribing the audio records of the patient- healthcare professional encounter into text format. Medical transcription is a skill that requires the right blend of trained skilful personnel, the right process and advanced technology. Outsourcing medical transcription enables the healthcare facility to leverage on the medical transcription service provider's resources to avail efficient and economical services without actually investing in people, processes and technology.

However while outsourcing medical transcription it is important for healthcare facilities to source a medical transcription service provider who can provide trustworthy services.

Evaluating trustworthy medical transcription services:

Medical transcription is the process of creating patient records and patient records play an important part in the operational and commercial aspects of medical transcription. To ensure trustworthy services, the medical transcription service provider needs to be evaluated on the following:

Quality: The accuracy of the data captured in patient records needs to be as high as possible, as patient data is valuable in many aspects of healthcare, statutory requirements, coding & billing and as evidence in case of litigation. To evaluate the ability of the service provider to provide quality transcription it is important to focus on the training methods used by the service provider to train medical transcriptionists and the process used for ensuring quality.

Speed: Apart from the accuracy of the data it is important that data is available on time. This not only helps in providing quality care to patients but also accelerates the receivables cycle helping to improve the cash flow. To evaluate the trustworthiness of the medical transcription service provider in meeting turnaround time, healthcare facilities need to evaluate the team, the technology and the past experience of the service provider in providing similar services.

Security: Maintaining the confidentiality of the information provided by the patient is the basis of the patient- healthcare professional relationship. Maintaining the security of information is both a legal and moral obligation. While outsourcing medical transcription it is important to evaluate the trustworthiness of the service provider by checking on the following:

• Measures taken to protect technology

• Measures taken to protect processes
• Whether work is executed by the service provider or through sub-contractors

Pricing: One of the main benefit of outsourcing is that of enormous cost saving. To ensure cost saving it is important to evaluate the quotation provided by the medical transcription service provider. It is important to understand the components of cost and the billing methodology to be assured the medical transcription service provider uses a trustworthy billing method, which meets the criteria of being measurable, verifiable, definable, consistent, fair and honest.

Technology: Availing medical transcription services is a continuous process and one of the main components ensuring this is the technology used by the service provider. The technology needs to be robust, secure and provide multiple benefits while still being easy to use to be trustworthy.

TransDyne, a leader in the outsourced medical transcription industry has been providing medical transcription services for over a decade. TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!               

To avail trustworthy medical transcription services from TransDyne, click here.