Medical transcription outsourcing: Support services that help enhance performance

In the current scenario the healthcare industry is facing numerous challenges, which has tested the ability of this sector to provide quality services while still remaining profitable. There has been a burgeoning need for healthcare services given the aging population and increasingly stressful lifestyles. The healthcare sector also faces challenges like eroding profit margins and escalating regulatory norms. In such an increasingly challenging environment it has become imperative for healthcare facilities to concentrate maximum time, capital and resources on their core business while outsourcing their non-core activities.

Medical transcription, the process of creating patient medical records from the dictation provided by healthcare professionals of the patient encounter is one such activity. Though medical transcription is an important contributor to healthcare facility's operations in several aspects like clinical decision-making, risk management and the receivables management, it is not a part of the core business of the healthcare facility. Outsourcing medical transcription has been proven to be an efficient solution to the documentation needs of the healthcare facility. In fact outsourced medical transcription services help healthcare facilities perform better in an increasingly challenging environment. 

Due to the sensitive nature of healthcare services, outsourcing medical transcription has had some bad press and there have been some apprehensions regarding the wisdom of outsourcing. Given below are some of the myths against outsourcing medical transcription:

• The healthcare process is too complex for any of the support services to be outsourced: It is true that the healthcare process is complicated and any service associated with healthcare needs to be able to understand the unique requirements of the healthcare sector to be able to provide quality services. The concerns of the healthcare facilities in this regard can be mitigated by sourcing a medical transcription service provider who has the relevant experience. 

• The cost savings from outsourcing medical transcription are not substantial and the decision to outsource cannot be justified: Outsourcing medical transcription to the right medical transcription service provider can result in substantial savings on both direct and indirect costs. To ensure that there are actual savings on cost, it is important to check on the billing method used by the medical transcription service provider.

• The process of outsourcing is too tedious: The process of outsourcing medical transcription can be made easy by clearly enumerating the desired outcomes from the outsourcing decision. Having these desired outcomes in mind helps in the process of evaluation

• The healthcare facility loses control over all aspects of the outsourced activity: The fear of losing control over the outsourced process can be mitigated by sourcing a medical transcription service provider with proven credentials and by establishing clear channels of communication to enable two-way interaction.

While outsourcing medical transcription it is important for healthcare facilities to source outsourcing partners who not only provide support for their current needs but also have the capability to provide services for future requirements.

TransDyne, a leader in the outsourced medical transcription industry provides medical transcription services that help save on money, time and efforts. TransDyne has used its extensive experience in information technology and their considerable experience in having served the needs of some of the leaders in the healthcare industry to provide immaculate medical transcription solutions. Some of the salient features of outsourced medical transcription solutions from TransDyne are:

• Experience in serving the needs of various healthcare facilities backed by references
• Offers free trial for a limited period
• Has trained medical transcriptionists in specialties enabling them to be domain specialists in that specialty.
• Provides medical transcription services with an accuracy of above 99% combining the expertise of the medical transcriptionists and a rigorous quality assurance process
• Offers services with a reasonable and fair price using a measurable, verifiable, definable, consistent, fair and honest billing method.
• Meets the turnaround time expectations of healthcare professionals
• Allow healthcare professionals to retain their preferred mode of dictation
• Offers flexible options for document delivery
• Provides HL7 interface for EMR/EHR adoption
• Uses technology that is easy to use
• Has customer service channels for easy communication and resolution of issues

To avail complete medical transcription services from TransDyne, click here