A Guide to medical transcription outsourcing

What are the factors that should guide an outsourcing decision?

There are many factors that guide the outsourcing decision, profits being one of the main factors. That apart there are a few other factors that make the outsourcing decision making process easier and faster. Listed here are few of the important factors:

• Skill level of the medical transcriptionists: Quality of medical transcription is a function that totally depends on the skill set of the medical transcriptionists. While outsourcing it is important to assess the medical transcription company on the training methods used to train their workforce. Well-trained medical transcriptionists would mean that the accuracy of the transcripts would be very high. 

TransDyne recruits the best candidates through a detailed screening process to ensure that the best talent is recruited. They are then provided with extensive training in all the skills required.

The training process is taken further as TransDyne believes that it takes a specialist to take care of special transcription needs. That is why their Medical Transcriptionists are trained in one or two areas of medicine so that they become Domain specialists in that area of medicine. Specialty training assures that accuracy levels are high from the very beginning.

• Ensure that security measures taken by the medical transcription service provider are adequate: While outsourcing medical transcription it is imperative to choose a service provider, which understands the significance of maintaining confidentiality of patient data by taking appropriated security measures. 

TransDyne ensures Data security by incorporating security measures like 128-bit data encryption, multi-tiered application architecture, design level security, safeguards, firewall protected networks, sterilized e-mail servers, denial of access procedure and multi modal alerts.

TransDyne further ensures data security by ensuring that data doesn’t leave it’s premises physically. To ensure secure Medical Transcription all the transcription is done in TransDyne’s premises and the premises are secured through appropriate security measures. TransDyne meets all the HIPAA regulations.

 

·       Check on the methods and guidelines used for assuring accuracy level: Accuracy or quality of the documents transcribed is of utmost importance given the criticality of the data. Assessing the medical transcription service provider on the basis of methods used for producing accurate transcripts will show their commitment to quality.

TransDyne offers Quality Transcription with accuracy of 99% or above, while still maintaining turnaround time commitments. TransDyne ensures quality by adopting a four level quality check of Medical Transcriptionist, language proofreader, unit in charge and finally by the quality assurance team which tries to minimize errors before returning the finished reports.

• Check for success stories: Nothing gives more comfort to a healthcare facility than knowing that others have benefited by services offered by the medical transcription company that they have chosen for their outsourcing needs. 

TransDyne’s website has the testimonials of the success stories of some of the healthcare leaders on the website.

• Look at the contract closely: While outsourcing the medical transcription needs of a healthcare facility one of the main risks is that the medical transcription service provider may get the work executed by hiring sub-contractors. This will not only compromise the data confidentiality but also affect the quality and turnaround time of the finished transcripts. Provisions have to be added to the contract after careful study to ensure that this does not happen. 

TransDyne believes that they can service their clients in the best possible way by having the work executed by their own team of trained and trusted transcriptionists. TransDyne believes that sub-contractors would consider the work as just another job and not apply stringent quality measures to ensure accuracy. Therefore TransDyne takes great pride in executing all the Medical Transcription work through its’ in house team of specialist Medical Transcriptionists.

• Check whether current dictation modes can be used: Choosing a medical transcription company, who does not necessitate change in dictation modes would mean a huge saving of time for doctors and also save on further capital investment for new dictation devices. 

TransDyne believes that the doctors’ time is precious and that is why flexible modes of dictation are offered. Doctors can dictate using their existing dictation devices, use digital reorders or even use mobile phones to record their dictation into the toll free numbers provided for this purpose.

Whether it is accuracy of transcripts or maintaining turnaround time or security of data or fair pricing methods or the technology used, one can be assured that TransDyne satisfies their clients on all counts.

To know more about the advantages of outsourcing to TransDyne, click here