Medical transcription outsourcing; Getting started with TransDyne

Once the process of evaluating and selecting a medical transcription service provider is over, the next step is the transition from the current mode of transcription to that of using the services of the service provider. Getting started on a new mode of transcription can be complicated and time consuming unless the service provider has a simple process for integration.

TransDyne has made transition to outsourced services an easy and stress-free process allowing the healthcare facility to start using their services without having to make any major adjustments. The process of transition to TransDyne medical transcription services would involve:

• Identifying the right solution: TransDyne believes that the needs of each and every customer are different. That is why TransDyne does not offer a “vanilla” product. Rather, TransDyne believes in having discussions with the healthcare facilities on the various aspects of the service needed and customizing their products to suit that of their clients. This ensures that the healthcare facility and TransDyne are on the same page from the very beginning. 

Identifying the right solution for medical transcription needs of the healthcare facility would be done taking into consideration the following factors:

1. Number of doctors at the facility: This would have an impact on the volume, the formats required and the turnaround time of the reports

2. The specialties of the doctors: TransDyne believes in catering to the needs of doctors based on their specialization. Specially trained medical transcriptionists would be assigned according to the specialties

3. The volume of transcription: This would help plan the kind of system integration required and planning for holidays and weekend requirements

4. The types of reports: The type of reports required would help configure the systems.

5. Turnaround time required: Turnaround time would vary according to the type of report and these needs to be considered while customizing solutions for the client.

6. Dictation modes: The dictation modes used by the healthcare professionals need to be configured into the system

7. EMR integration required: Incase of integration with EMR is required then HL7 integration needs to be provided.

8. Additional features like remote printing and faxing: These features need to be incorporated on the basis of the needs.

9. Electronic signature: This feature also needs to be integrated into the system.

10. Archiving requirements: Each client has specific archiving requirements, which need to be customized accordingly.

11. Preferred billing method: There are different billing methods based on minute of transcription, gross line, page, report, and character line method of billing. The method of billing needs to be agreed upon to commence services.

12. Access levels to different users: The healthcare facility may want to give different levels of access to reports on the system this needs to be ascertained beforehand.

13. Expansion plans of the healthcare facility: This will determine what could be the future medical transcription requirements. 

• Agreement: This stage involves formalizing the solutions that have been identified into the agreement. TransDyne has a standard business agreement, which is provided to the client for scrutiny by their legal team. Efforts are made to incorporate any changes required by the clients on this.

• Gathering the right information: At this stage details like formats, macros and templates will be gathered for inclusion in the reports produced. The individual needs of the healthcare professionals are taken into consideration.

• Shipping hardware and software: This next stage involves shipping the necessary software and hardware required for starting the transcription process. It could be as minimal as digital recorders considering that TransDyne believes in using simple and effective technology

• Technical integration: The integration of the systems with that of the healthcare facilities’ system is done at this stage. Any other requirements by the clients in this regard are also taken care at this stage.

• Training: The teams at the healthcare facility are provided orientation to work with the system to enable easy usage.

• Using the service: At this stage the healthcare facility can start using the services by uploading dictation files on the TransDyne systems. The transcribed reports will be made available to the healthcare facility as per the turnaround time guaranteed. 

To get started on superior medical transcription services by TransDyne, please click here