Medical transcription outsourcing: Providing services beyond expectations

Healthcare is a life saving and life enhancing service. The level of service expected from the healthcare sector is high considering the significance of healthcare services. Healthcare services have had to concentrate on delivering services that not only meet but also exceed the expectations of patients in order to be able to survive in the increasingly competitive environment.  Taking into consideration that the healthcare sector has to cope with increasingly contradictory demands made on it, it becomes imperative for healthcare facilities to increase focus on their core business and outsource all other activities. However the caution while outsourcing is to ensure that the service provider will be able provide quality services on a continued basis.

Medical transcription is one such activity that has a vital role to play in the smooth running of healthcare facilities contributing to various aspects involving clinical decision making, risk management and revenue management aspects. Therefore it becomes essential to evaluate the capabilities of the medical transcription service provider in depth before making the outsourcing decision. While outsourcing medical transcription it becomes essential to not only evaluate the service provider on their ability to meet current needs but also evaluate the potential of the service provider in meeting future requirements.

What are factors that need to be evaluated while outsourcing medical transcription?

While outsourcing medical transcription there are certain obvious quality factors like accuracy, turnaround time, pricing, technology and security that needs to be evaluated. However it is also essential to evaluate the medical transcription company on the basis of criteria used for evaluating a strategic partner.

The medical transcription service provider needs to be evaluated on the following:

• The service provider's understanding of the healthcare professionals' needs: One of the premises for the workability of the outsourcing solution is the understanding demonstrated by the medical transcription service provider of the healthcare process. This gives the service provider a clear vision to envisage the way in which the service provider can ease the working life of the healthcare professionals and other support staff.

• The technical and operational capabilities of the service provider to deliver quality services: It is important for the outsourced medical transcription service provider to have the resources required in terms of technology, infrastructure, people and processes to meet the required quality criteria.

• A culture that encourages and rewards quality work: The medical transcription service provider needs to have a culture wherein all the team members are motivated to excel in providing quality medical transcription services

• Capabilities to anticipate the needs of healthcare professionals and healthcare facilities and meet these needs: As healthcare is an evolving field subject to changing documentation needs, it becomes essential for the medical transcription service provider to keep up with the changing needs and provide services accordingly.

TransDyne, a leader in the outsourced medical transcription industry has utilized their extensive background in information technology and their experience in providing medical transcription services to come up with medical transcription solutions that help healthcare facilities save on time, money and effort.

èThe services offered by TransDyne are based on an in depth knowledge of the working of healthcare facilities and healthcare professionals. Given below are a few service features that are aimed at easing the work life of healthcare professionals and other staff:

·     Flexible options for dictation

·     Numerous document delivery options

·     Facilities for remote printing and faxing

è    The technology used by TransDyne is aimed at providing numerous benefits and security while still being easy to use. The teams, processes and infrastructure in TransDyne are geared towards providing services that meet the accuracy, turnaround time and security criteria.

è    TransDyne has a work culture that believes in rewarding their personnel for quality work.

è    TransDyne not only serves the current needs of healthcare professionals and healthcare facilities, but has also anticipated future requirements and has included in features like HL7 interface and editing services for speech recognition software as part of their services.

To avail excellent medical transcription services from TransDyne, click here.